COVERAGE: With 3G devices and a compatible plan, you are able to access our 3G (2100Mhz/900Mhz) Network. With 4G devices and a compatible plan, you are able to access our entire 3G Network and 4G 1800Mhz Network. With 4G Plus devices and a compatible plan, you can access all areas of the Optus Network, including our 3G, 4G & 4G Plus (2300Mhz) Networks. For detailed coverage maps see optus.com.au/coverage.
New Optus customers: Please disregard any delivery message displayed during the online order process. The service will not be activated and your number will not be ported to Optus from your previous provider until your handset is delivered and your service is activated.
Recontracting customers: Your plan will change to your new plan on the “estimated delivery date” that is displayed during your online order process.
Why buy Online?
Exclusive online deals
Choose from a great selection of special offers that are not available in stores or over the phone.
Keep your number
For Mobile Phone simply follow the steps once you are in preferences to bring your number over to optus
For Home Phone simply enter in your number when you are checking for address serviceability and follow the steps once you are in preferences.
Delivery is free for all online purchases. Generally this takes up to 2 business days for metro areas and up to 3 business days for regional areas when stock is available
You will need to be at the delivery address to sign for your order and show the courier your identification. See acceptable forms of ID
Next Day Delivery is only for orders within Australian Metropolitan areas. Orders must be in by 10am AEST. Excludes Saturday, Sunday and public holidays. Applies to mobile phone orders on a 24 month plan only. Products must be in stock at time of order. Limited time only. Excludes Pre Paid Mobile Phone and Mobile Broadband. See non-eligible handsets
Safe and Secure
Ordering online with Optus is secure. Our site is protected by an Entrust protected SSL connection and 128 bit encryption software to safe-guard your privacy and protect your personal information.
Returns Guarantee (Mobile Phone)
If you change your mind before receiving your mobile phone, then as long as you do not open the handset/device packaging it can be returned without any cancellation costs. To do this, contact online sales support on 1300 308 730
Earn Qantas Frequent Flyer points from Optus Rewards
Optus Rewards makes it easy for you to earn Qantas Frequent Flyer points that you can redeem towards Award flights, or choose from thousands of products in the online Qantas Frequent Flyer store. Visit www.optus.com.au/points for more information.
Still need help or prefer to speak to someone? Please call our Online Sales Support team on 1300 929 949